shopping guide
About delivery
It will be delivered by Sagawa Express.● If the item is in stock and there is no problem with shipping, it will be shipped within about 2-3 business days.
If your order is placed on a holiday (Saturdays, Sundays, and holidays), it will be shipped from the next business day.
*If you wish to engrave your name, it will take an additional 2 business days.
About inventory
Our stock is shared with the actual store.Depending on the timing of your order, we may not be able to prepare it, so in that case, we will contact you later.
We ask you to acknowledge it.
about shipping cost
Shipping is free for orders over 5,500 yen (tax included).In the case of less than 5,500 yen (tax included), the following shipping fee will be charged per delivery.
| region | Area details | postage |
|---|---|---|
| Hokkaido | Hokkaido | 1210 yen |
| Tohoku | Aomori prefecture Iwate prefecture Akita prefecture Miyagi prefecture Yamagata prefecture Fukushima prefecture | 770 yen |
| Kanto | Ibaraki prefecture Tochigi prefecture Gunma prefecture Saitama prefecture Chiba prefecture Tokyo Metropolitan area Kanagawa prefecture Yamanashi prefecture | 715 yen |
| Shinetsu and Hokuriku | Niigata prefecture Nagano prefecture Toyama prefecture Ishikawa prefecture Fukui prefecture | 715 yen |
| Tokai | Gifu Prefecture Shizuoka Prefecture Aichi Prefecture Mie Prefecture | 715 yen |
| Kinki | Shiga prefecture Kyoto prefecture Osaka prefecture Hyogo prefecture Nara prefecture Wakayama prefecture | 660 yen |
| Chugoku | Tottori prefecture Shimane Okayama prefecture Hiroshima prefecture Yamaguchi prefecture | 715 yen |
| Shikoku | Tokushima Prefecture Kagawa Prefecture Ehime Prefecture Kochi Prefecture | 715 yen |
| Kyushu | Fukuoka prefecture Saga prefecture Nagasaki prefecture Ooita prefecture Kumamoto prefecture Miyazaki prefecture Kagoshima prefecture | 770 yen |
| Okinawa | Okinawa Prefecture | 1210 yen |
*Shipping fee includes tax.
* You can specify the delivery date and time on the cart page.
In the case of an order by 12:00, from three days later,
If you order after 12:00, you can specify it from 4 days later.
Available time slots: Morning, 12:00-14:00, 14:00-16:00, 16:00-18:00, 18:00-20:00, 19:00-21:00
* Customers who use convenience store payment (prepayment) will be shipped after payment is confirmed. Please note.
About payment method
You can use credit card payment or convenience store payment (advance payment / fee: 190 yen) .*Credit cards accepted
- VISA
- master Card
- american express
*If the amount exceeds a certain amount, credit card attribute research (confirmation that the details of the credit card contract and the delivery address match) and identity verification (confirmation from the credit card company to the contractor) will be performed before the payment is made. It will be shipped.
We apologize, but there is a possibility that the delivery will be delayed than usual. note that.
* Regarding fraudulent use of credit cards, all data monitored and collected at the time of ordering will be submitted to the police.
We take measures to ensure the security of your credit card and protect it from fraudulent use.
*Available convenience stores
- Lawson
- family mart
- Daily Yamazaki
- ministop
About returns and exchanges
Please contact us using the inquiry form below within 7 days after the product arrives.Inquiry form
*In the case of returns or exchanges due to customer convenience, it is limited to unused and unopened items. Please note.
In the case of an exchange due to a product defect, we will accept it even after it has been opened as long as it is unused.
*About refund
We accept returns within 7 days after the item arrives.
Refunds due to customer convenience will be accepted if the product is unused or unopened, and if the product is defective, we will accept the refund if the product is unused.
*Regarding shipping costs
There is no shipping charge for exchanges or returns due to product defects.
In the case of exchange or return due to customer's convenience, you will be responsible for the shipping fee.
Q&A・Others
Q.Do you offer a name engraving service?
A. You can name the writing instruments you purchased at our store (free of charge). (Some names cannot be processed)
Please see the product page for details.
Q.Do you do gift wrapping?
A.We support gift wrapping. If you wish, please check the gift check box in the shopping cart or fill in the remarks column and proceed with the order.
Q.Is it possible to wrap each item individually or pack multiple items together?
A. Yes. Please fill in the remarks column when ordering.
Q.Can I place an order using a credit card in the name of a family member or friend?
A. We do not accept credit cards with names other than the orderer, such as family members or friends.
If you do not have a credit card in the name of the person ordering, please select another payment method.
About points
* About points (only for Web members)Earn 1 point for every 100 yen (tax included) purchase.
* Web points cannot be used at Pele Penna Namba CITY store. Please note.
About inquiry
*Cancellation before product shipmentRegarding cancellation before product shipment, please contact us as we may be able to respond if it is before shipment.
For other inquiries, please contact us from the following.
Inquiry form
■ Business hours
Weekdays 9:30 - 18:00
Closed: Saturdays, Sundays, and holidays
*Inquiries outside business hours will be handled on the next business day.